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  • AOT Sawasdee App

    AoT app expanding: flight info, taxis, shopping and more

    Airports of Thailand it’s hard at work souping up their travel app in hopes of making it an essential super-app for the incoming flood of tourists. Their “Sawasdee by AoT” app currently provides flight and airport information for people landing at six AoT-run airports. But they plan to add a host of tourism services, to aid the predicted 90 million passengers expected to pass through those airports next year. The app will be available in Thai, English, Mandarin, Korean, Japanese, Russian, Hindi, and Spanish. There is a Tourist Help section that can connect travellers to police in each of those languages except for Hindi and Spanish.

    So far, 650,000 people have downloaded the app but the AoT is predicting that that number will jump next year up to 1.5 million. They believe that if they develop the super app, its usefulness will push it to four million downloads by 2024. To make their app more feature-rich, they are going beyond the basic airport and flight information. Users can enter their itinerary and all aspects of their flight will be tracked for them. They’ll receive notifications if there are any changes in their flights, gates, or any important information at the airport they will be at.

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    The AoT app will also give extremely useful information about how long wait times are currently at immigration, security checkpoints, and check-in areas to allow travellers to be more prepared. Airport taxi booking will be incorporated into the app to help speed up the arrival process too. On top of all that, a digital wallet is being programmed for the AoT app. “Sawasdee Pay” will allow users to add credit or debit cards to the app and make easy digital payments to partner shops. They were not clear if this was for airport shopping or around Thailand during a tourist’s stay. Shopping through the app, which was developed with Krungthai Bank, will accrue AoT points for users that can be used with the app’s partners or for extra privileges and bonuses. Other prizes can be won using the app also.

    Finally, users of the AoT app will be able to get discounted insurance provided by Muang Thai Life Assurance.

    The app is being developed for the AoT by app maker Sky ICT as part of a 10-year, 8 billion baht contract to develop aviation platforms. Their chief commercial officer that they’re ramping up the app with the expectation of 20 million international tourists entering Thailand in 2023. With the millions of people pouring in, and a healthy domestic tourism market, AoT has calculated about 90 million people could be passing through their airports, on par with the numbers before the Covid-19 pandemic. Future plans in the contract, according to the Bankgok Post, includes a facial recognition system, a smart security system, a self-service check-in system, a ground handling system, and an e-gateway.

  • #2
    Sawasdee by AoT app adding e-payment, calendar

    The “Sawasdee by AoT” app is continuing to grow, with new features stretching outside the scope of airports. Sky ICT, an aviation technology firm, announced that it will be adding an e-payment feature to the app by April. Sawasdee by AoT now includes 64 active features and growing. Coming next? The payment feature and tourism calendars for different popular regions. The app, which was originally created by Airports of Thailand (AoT) and relaunched by Sky ICT in late 2021, will now enable tourists to pay for goods and services outside of airports. They are also gathering information and event details in the next three months to create regional calendars for tourists to know what’s going on locally as they travel to hotspots.

    The app currently provides airport and flight information, along with dozens of other features, including a “Tourist Help” feature, through which travellers can seek assistance from the police in six languages, and the ability to purchase insurance at special prices. Users can enter their itinerary and all aspects of their flight will be tracked for them. They’ll receive notifications if there are any changes in their flights, gates, or any important information at the airport they will be at. The AoT app will also give useful information about how long current wait times are at immigration, security checkpoints, and check-in areas to allow travellers to be more prepared. Airport taxi booking will be incorporated into the app to help speed up the arrival process as well.

    The app will be available in Thai, English, Mandarin, Korean, Japanese, Russian, Hindi, and Spanish. There is a Tourist Help section that can connect travellers to police in each of those languages except for Hindi and Spanish. The app is being developed for the AoT by app maker Sky ICT as part of a 10-year, 8 billion baht contract to develop aviation platforms. The contract includes the development of the Sawasdee by AoT app, a facial recognition system, a smart security system, a self-service check-in system, a ground handling system, and an e-gateway.

    After getting the go-ahead from AoT, Sky ICT is currently in talks with three payment gateway providers, including 2C2P, to integrate e-payment services outside the airports, complementing the Sawasdee Pay feature. That system, developed with Krungthai Bank currently allows for purchases inside airports at participating shops using an e-wallet. They are also in talks with King Mongkut’s University of Technology Thonburi to design an app overhaul. They aim to make Sawasdee by AoT more beautiful and user-friendly, including recategorising the features in the app. The expansion and redesign are expected to be completed this year.

    As the aviation industry is expected to recover faster than expected, with the influx of tourists from China’s reopening, the Sawasdee by AoT app will provide an additional service that can support tourists in various ways while they’re in Thailand. Sky ICT is also in the process of submitting a proposal to the Securities and Exchange Commission for listing on the Stock Exchange of Thailand.

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