SHA + Plus Hotel Reservation

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The SHA + Plus Hotel System

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Tourists and hotels warned about abuse of Covid-19 Rules







































The CCSA is dealing with complaints from locals, businesses, hotels and tourists about Covid-19 regulations not being followed. There has been a problem with tourists refusing to wear masks and follow Covid-19 safety regulations that are mandatory, and on the other side, hotels have been found to be not disclosing all Covid-19 related expenses in their booking cost, frustrating arriving travellers.

TOURISTS BEHAVING BADLY

As the 17 Blue Zone provinces have reopening for tourism, a certain subset of arriving tourists have been defiant regarding Covid-19 rules and regulations. Some completely ignore the rules set out by the Kingdom they just worked so hard to enter. The CCSA reminds travellers that these safety and disease control measures are not optional. The CCSA Deputy Spokesperson warned that these rules are mandatory and those tourists that flout the laws face penalties which officials have laid out as 1,000 THB for first offences, no more than 10,000 THB for second offences, and between 10,000 and 20,000 THB for third and all subsequent offences.

“Hotel and business operators have notified the CCSA that some of their customers refused to wear facemasks, while others insisted on dining together in large groups, which increases the risk of the virus spreading. Officials have visited these establishments and issued warnings to customers violating regulations set by the Public Health Ministry. Repeat offenders can face a fine up to 20,000 THB as per the Communicable Disease Control Act.”

HOTELS HIDING COSTS

On the other side of things, tourists have been complaining also, saying they’d been gouged by deceptive hotels that left off the costs of mandatory Covid-19 expenses from the prices quoted and paid when booked. The hotels were said to have advertised their room rate only, leaving guests frustrated to find that they had to pay for airport transfers and Covid-19 tests separately, driving up the price significantly.

By the time their customers figured out the sneaky pricing, it was too late to cancel and be refunded, so they were trapped paying the extra costs. The CCSA spokesperson chided hotels saying that after several weeks of reopening, hotels know that these Covid-19 expenses must be included, and warned hotels to cease the dishonest practice.

[Steve]

Phuket officials crack down on hotels that let tourists leave before Covid test results

Officials in Phuket are to get tough on SHA Plus hotels that allow foreign tourists to leave before they’ve received their Covid-19 test results. Deputy governor Phichet Panapong says many properties are openly breaking the rules and officials plan to make an example of 2 hotels known to have broken the law.

According to an ASEAN NOW report, this has been described this as, “slaughtering the chicken in front of the monkey” – a Thai expression for making an example of someone as a warning to others. The report goes on to say that officials are expected to announce a number of punishments depending on the severity of the breach.

For a first-time offence, hotels will be prohibited from accepting bookings for 1 day. After a second offence, they will be unable to accept tourists for a period of a week. A third offence will see their SHA Plus accreditation revoked, meaning they are permanently banned from accepting guests.

Phichet has vowed to strictly enforce the punishments so that locals can remain confident that entry rules for foreign arrivals are being followed.