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  • Thailand | Food Delivery Services

    Thailand’s Best National Food Delivery Service
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    While restaurants and bars suffer from the effects of COVID-19, the food delivery industry in Thailand is getting trough the roof. In fact, food orders via online delivery applications in 2020 valued over 20 Million just in Bangkok. Thus, it is evident that consumers in Thailand are increasingly relying on these services for their meals and produce.


    Grab Food
    Grab Food is number 1 on our list due to its vast selection and reliability. It has an impressive roster of restaurants, with over 20,000 to choose from. These range from street food to restaurant dining, so meals not only vary in price but in cuisines as well. They offer around 37 categories of worldwide foods including burgers, BBQ, rice bowls and sushi. Finally, they frequently provide promo codes and discounts and they also have a rewards system for customers. In terms of the application itself, it is functional and easy to use. Even before ordering, it will calculate estimated waiting times, food prices and delivery charges. Furthermore, users get direct contact with the driver as their number is sent to them immediately after an order is made. This has its advantages as it provides real-time updates but also gives the flexibility to amend orders. On the other hand, there is an extra charge for smaller orders (for example, orders with 1 item). In addition, some restaurants only have menus in Thai, especially for street food joints, which is not the most user-friendly for non-Thais.
    • Service Coverage:
      16 provinces including Bangkok, Pattaya, Phuket, Chiang Mai, Chiang Rai, Ayutthaya, Krabi and Koh Samui.
    • Delivery from:
      Varies per restaurant but ranges from 10 – 50 THB
    • Payment Methods:
      Grabpay Wallet (Rabbit LINE Pay) and Cash on Delivery (COD).


    Foodpanda
    Founded in 2012, Foodpanda is an online food delivery service that operates across most of Thailand. Whilst they provide some street food options, the majority of restaurants are more upscale. They offer international cuisines from Thai, American, Chinese to Mediterranean. Furthermore, each restaurant on Foodpanda has reviews, giving a useful measure of their quality and services. The menus are also well-organised, easy to navigate and available in both Thai and English. Ordering on the app is easy due to the layout of the homepage which divides restaurants into several categories. These include “Hit List Restaurants”, “Trendy on Foodpanda” and “Fast Delivery” to name a few. They even suggest popular dishes in your area and make recommendations based on past purchases. In addition, there is also a “Your Restaurants” section where you can re-order from your favourite eateries. Best of all, the delivery is pretty fast and is free with a minimum purchase of 50 Baht. For those looking to plan ahead, pre-order’s are available for some restaurants as well. Foodpanda doesn’t have many flaws, but it can be a little tougher to get in touch with the delivery driver. This is especially frustrating if they get lost, especially as contacting customer service can take longer than most other food delivery (about 20 minutes).
    • Service Coverage:
      37 cities across Thailand. These include Bangkok, Pattaya, Phuket, Hua Hin, Chiang Rai, Khon Kaen, Korat and Udon Thani.
    • Delivery from:
      Free (with a minimum spend of 50 Baht).
    • Payment Methods:
      Paypal, Cash on Delivery (COD) Debit and Credit Card


    Line Man Food Delivery Service
    Compared to the rest, Lineman has the greatest selection overall. They work with an estimated 100,000 restaurants serving savoury dishes, sweet treats and hot or cold beverages. In fact, users can order from nearly every restaurant on Wongnai (the Thai version of Yelp). We especially like that they take orders 24/7 with no distance restrictions. However, this is reflected in the price of delivery, which is a bit steeper compared to others. Nonetheless, customers are notified throughout the whole process, from when they hand the food to the driver to when it will be delivered. Whilst drivers call often with updates, if any issues do arise, their customer service team are always quick to help. Delivery times vary per restaurant and most only accept cash, which may be a disadvantage to some. In addition, most of their menus are in Thai which is again not the most user-friendly for expats.
    • Service Coverage:
      Bangkok, Pattaya, Ayutthaya and Chiang Mai.
    • Delivery from:
      Special fee is 10 THB within a distance of 6 km. Normal delivery starts at 55 THB, with a charge of 9 THB for every km beyond that. Orders placed between 24:00 – 7:00 are charged an extra 100 THB.
    • Payment Methods:
      E-Wallet (Grab Pay Wallet), Cash on Delivery (COD), Credit Card
    Last edited by Wasabi; 08-22-2021, 03:26 PM.

  • #2
    Local Food Delivery Services within Bangkok
    Thailand Food Apps


    The food delivery scene in Bangkok has grown at an impressive rate over the last year. While more people appreciate the convenience of having food delivered (blame it on our laziness), many also feel that, due to the ongoing health crisis, going outside can be tricky and unsafe. We continue to see the release of food delivery apps, one after the other, with each one trying to attract more users through great promotions, a good selection of partner restaurants and even grocery delivery services. With all of these apps being launched, some of us may find it hard to keep up. This list will help you get your head around all the choices. Take a look and see which one suits your preferences the most.

    Gojek
    Previously known as Get, Gojeck is the newest food delivery service on our list. Founded in 2019, they only operate in Bangkok at present – a downfall for those outside the city. Ordering with Gojeck is simple, consisting of a few basic clicks to secure your meal. They serve a broad range of restaurants, with lots of local joints found exclusively on their app. However, as they are relatively new, the majority of their menus are in Thai which doesn’t cater well to English speaking customers. Similar to Lineman and Grab, they assign a driver to every order and users can reach them on the app the entire process. While delivery times vary per restaurant, they aim to complete purchases within 15 to 40 minutes. Furthermore, fees for their services are based mostly on distance and thus differ per venue as well. Finally, delivery is restricted to a 25-kilometre radius but they do offer a free delivery voucher for new users – an added bonus.
    • Service Coverage:
      Bangkok.
    • Delivery from:
      Free within a distance of 6 km.
    • Payment Methods:
      Cash on delivery (COD)

    Happy Fresh Food Delivery Service
    Happy Fresh delivers groceries from supermarkets straight to your home. Customers can purchase everyday produce, ingredients and household items from big-name brands such as Tesco Lotus and Big C. Alongside these, users can also browse speciality stores on their app based on location. Some examples include Gourmet Market, Harrison Butchers and Imported Korean Goods. Users can shop on Happy Fresh at any time of the day. However, while deliveries can be scheduled, orders are fulfilled within the opening times of the stores (typically 9:00 to 22:00). Despite this, delivery is quick and affordable at only 66 Baht within a 5-kilometre radius. Furthermore, their app is straightforward to use. After making an order, personal shoppers handpick groceries, keeping you informed as they go along on a chat system. This is especially handy as when products are out of stock, shoppers will suggest substitutes which the customer can then agree or decline. Even though you are unable to see the quality of the produce in person, overall, it is a convenient option for those who love to cook at home but perhaps don’t have the time to grocery shop themselves.
    • Service Coverage:
      Currently serve most areas of Bangkok and some in Greater Bangkok.
    • Delivery from:
      66 THB within a 5 km radius.
    • Payment Methods:
      COD, E-Wallet (TrueMoney), Credit Card.


    APP MAN Delivery
    This emerging platform boasts free delivery on no-minimum orders. These should be enough to entice you to download the app

    eatigo
    This app isn't just the local one, but eatigo is part of Trip Advisor and claims to be Asia's number 1 in the delivery game. It's time to download now, isn't it?

    eatRanger
    This one is quite underrated, but has gradually gained popularity and great reviews from users. You might discover new eats from this app, too.

    Pop Meals
    Previously called Dahmakan, this newly transformed app offers a user-friendly interface for non-Thais.

    Robinhood
    The newbie on the block, a business venture by Siam Commercial Bank, aims to help local restaurants survive during these hard times.

    7-Delivery
    The ubiquitous convenience store chain also offers a delivery service with a minimum purchase of B100. You can order basically everything they sell in their stores.
    Last edited by Wasabi; 08-22-2021, 03:30 PM.

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    • #3
      Kerry joins forces with Grab to introduce two new delivery services in Bangkok

      Just in time for an influx of deliveries for Valentine’s Day, two delivery giants in Thailand joined forces to launch two new pick-up services in the Greater Bangkok area: instant pick-up and express pick-up. Kerry Express, the top delivery service in Thailand, and Grab Thailand have teamed up for the services. Items can be picked up by a Grab driver within 30 minutes for instant pick-up and parcel collection can be scheduled with a Grab driver every hour for express pick-up.

      These new services will be trialled in the main Bangkok area for clients who have already packed their parcels and need them delivered right away by choosing the instant pick-up option on the Kerry Express app. According to Alex Ng, CEO of Kerry Express, many customers used a delivery service to ship items to Kerry Express stores in the past to avoid traffic and travel expenses, as well as time limitations.

      “To fill this gap, Kerry Express developed door-to-door instant pick-up and express pick-up… By joining forces with Grab Thailand, whose strength lies in its driver base and fast deliveries, Kerry will be able to meet changing customer demands in a timely fashion.”
      The CEO also added that the company expects the user base to grow from thousands to 100,000 from February onwards, and this collaboration takes advantage of the existing resources and does not incur any additional costs, thanks to the track record in cost management.

      According to Alejandro Osorio, country head of Grab (Thailand), the agreement should shake up the business as the combination of Kerry’s nationwide network of service shops and Grab’s hundreds of thousands of drivers operating throughout the country should prove to be a game-changer.

      “Grab believes these synergies for the instant parcel pick-up services in the greater Bangkok area will help create a better experience for Kerry’s customers, who will relish convenient and rapid service at an affordable price.”

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